People have started shopping for goods and services online after the introduction of the internet and mobile phones. Now, customers spend billions of dollars globally online each year. They shop for different products because they get free home delivery. Also, many e-commerce platforms give discounts and special offers to their customers. But many customers still feel confused about making good buying decisions. Multiple confused shoppers leave e-commerce websites without purchasing anything. Many e-shops failed to provide a personalized experience to their customers. It is the reason these customers buy from offline retail stores as they interact with salespersons to ask various questions.
The human touch is missing in online shopping. Many customers do not get their solutions from bots and other automation tools while buying from e-shops. Nowadays, live shopping is in trend and people like this idea. Now, customers get real-time experience while shopping goods online through live streaming shopping. In this article, we will tell you about the concept of video personal shopper for e-shops:
About Personal Video Shopper
Now, online buyers can get one-to-one sessions during shopping from e-shops or e-commerce platforms through videos. Live shopping allows customers to make good purchasing decisions in real-time. Many e-commerce platforms use live shopping technology on their platform to provide a better experience to their customers. Any e-shop can hire a company that gives live shopping software. This personal video shopper system provides live video-selling sessions and interacts with buyers to help them make good buying decisions. Personal video shopper technology helps an online sales team engage with customers and provide a solution according to their needs. An online shopping platform can successfully conduct one-to-many and one-to-one sessions using a video personal shopper.
Live shopping enables an e-shop to give a personalized shopping experience to customers. Your e-commerce platform can use live shopping software, and your customers can interact through live comments, questions, and polls on live broadcasts. A video personal shopper also displays the entire catalog and suggests trendy products to customers online. This technology works similarly to home shopping channels on TV where customers call to order products. So, help your online customers in their purchase decision process through video personal shopper.
Customer Service Through Personal Video Streaming Platform
A personal video shopper is not just for selling products. Your e-commerce platform can use this technology to provide live customer support. It helps to resolve customers’ issues in real-time. Personal video shopper software allows the customer support team of a company to interact with customers through live streaming. A one-to-one live video session can solve many problems of your customers in less time.
Also, customer support agents can easily solve queries of customers regarding products or services that they purchased from your e-shop. It will decrease returns of products bought on your e-commerce platform. So, use personal video shopper technology on your e-shop to provide live customer support to your buyers.
Process To Use Personal Video Shopper Software On Your Website
An e-shop or e-commerce platform can start using live shopping technology through a personal video shopper. You can hire a company like Onlive.Site. They allow an online shopping platform to use their innovative live shopping software to provide the best experience to customers. They provide 30 to 1-hour slots for one-to-one sessions with buyers. Customers purchase their plans as per their needs.
A personal video shopper includes a host who showcases products or services in a video and then interacts with the audience. A personal video shopper also provides individual private sales sessions. This technology integrates with the CMS of an e-shop. E-commerce platforms have to buy licenses to use the technology of video personal shoppers.